Whether individual or professional, the registration on the i-Hub platform and its use are completely free.
i-Hub is the partner chosen by many financial, legal and administrative service providers to facilitate the collection, validation and maintenance of identification documents necessary for your administrative exchanges. We securely centralize all the information that may be required by your financial, legal and administrative service providers for each of your administrative exchanges. In other words, we save time for you!
Once connected to your digital file, click on your profile displayed at the top right and then on "Settings".
From the registration phase on i-Hub, you have the possibility to connect with one of the devices Luxtrust (Token, SmartCard, Mobile App ...) in your possession. If you subsequently want to change the initially selected Luxtrust device, simply go to the settings of your profile.
If you have chosen to register via Luxtrust, contact them directly. If you have chosen a user name and password, click on “Forgotten login details” to reset them. After clicking on “forgotten password” and entering your e-mail address, you will receive an e-mail with a link (valid for 2 hours) enabling you to launch the reset procedure.
If you have forgotten your use name, click on “Forgotten user name”. Enter the e-mail address used when you registered. An e-mail containing your user name will be automatically sent to you.
The actions carried out in your file are notified to you in the "Notification Center". Click on which is at the top right to consult the information
Once in your digital file, go to the "My Documents / Documents" tab and follow the instructions on the screen.
i-Hub securely stores all documents that are useful for your administrative exchanges. These includes (but not limited to) for a user in his own name: identity card, passport, certificate/proof of residence, etc. For an authorised user of a company, it will be (but not limited to) the coordinated statutes, an extract from the trade register, a list of authorized signatories, the declaration of the beneficial owner(s), etc.
First, go to the "My Data / Company Data" tab, make your changes in the "Residence address / Registered address" section and save. Then, click on your profile displayed at the top right then on "Settings", in the section "Contact details", make the appropriate modifications. Ditto in the section "My roles / Roles" for contracts that require it. If necessary, i-Hub will then ask you to attach the supporting documents in order to verify and validate the information thus modified.
i-Hub informs you automatically if there are activities on your digital file. If some notifications have only an informative role (e.g.: new contact, document expiring soon ...), others require action on your part (e.g.: a document has expired, a document is illegible ...). Then log in to your file and follow the instructions on the dashboard. You will always be able to find all the notifications received in your notification center by clicking on .
i-Hub offers a high level of security and confidentiality through a strong authentication process and an individual encryption of your information. These are stored on servers located in Luxembourg and protected by anti-intrusion procedures.
Since security is everybody's business, you do not have to communicate your login credentials to anyone. Under no circumstances will i-Hub and its partners ask you for your password by e-mail, phone or mail.
i-Hub will never ask you for information about the keeping of your accounts with your bank (s). Contact us quickly at email@example.com. if you receive such requests.
Your personal data and documents or the data and documents of the company you represent are initially checked by our teams of specialists (Indexation, accuracy of the data in relation to official documents, readability of the document, validity of the document, etc.) .
After verification, only the service providers with whom you have a business relationship will have the opportunity to consult them. Find the list of your business relations under the "My Relationships/ Relationships" tab.
Only service providers authorized by law and subject to strict data transfer security conditions may view your data. Of these service providers, only i-Hub partners are allowed to access them and only those with whom you have a business relationship.
Finally, only the data defined in the Law and necessary for a service provider to comply with its legal obligations may be transferred and consulted by the said service providers.
i-Hub stores your data, in complete security and in accordance with one of the following two rules: