Jobs

We are currently looking to recruit a DevOps Engineer to join our team.
The DevOps Engineer must design, automate, and optimize our CI/CD pipelines and cloud infrastructure in line with our hosting partner. The DevOps engineer will manage infrastructure-as-code, automation, and modern DevOps practices aimed at enabling fast, reliable, and secure software delivery and release.
This position focuses on platform enablement, toolchain automation, and cloud-native engineering, some other tasks include production incident investigations, and IT service management.

Your responsabilities

• Design, implement, and maintain continuous integration and continuous delivery pipelines.
• Build automated workflows for testing, system integration testing, security scanning, and artifact management.
• Integrate developer tooling (e.g. git platforms, builds systems like Jenkins, package registries like nexus).
• Develop and maintain infrastructure-as-code.
• Implement automated provisioning of environments.
• Create and maintain containerized application environments using Docker and OpenShift orchestration approaches.
• Design templates, images, and developer-friendly container workflows.
• Implement and maintain automated security checks (SAST, DAST, dependency scanning, container scanning).
• Ensure secure-by-design principles in the software delivery chain.
• Implement automated performance tests and load-simulation tools inside the CI/CD pipeline.
• Support development teams by providing and contributing with self-service tooling where possible.
• Work closely with software developers to promote best DevOps practices.
• Contribute to internal guidelines on automation and delivery patterns.

Profile

• Strong experience with CI/CD tools (GitLab CI, Jenkins, Nexus)
• Experience with containerization and cloud-native technologies
• Good understanding of cloud platforms
• Familiarity with DevSecOps concepts and security automation
• Strong knowledge of Kubernetes clusters and Redhat OpenShift orchestration platforms
• Knowledge of scripting languages (Bash, Python)
• Team player with cross-functional collaboration skills in a multicultural environment.
• Pro-active customer service attitude and diplomatic skills
• Strong collaboration and documentation skills
• Excellent verbal and written communication in French and English

Offers

i-Hub is the operator of the first centralized KYC repository for Ongoing Due Diligence in Europe.

We offer:

• Professional Growth and Development.
• An exciting challenge combining autonomy and responsibilities.
• An attractive salary package that matches your role and responsibilities.

Location: Luxembourg
Contract: Permanent (CDI)
Working time: Full‑time
Start date: As soon as possible

Your response

If you are interested in this position, please send your CV and cover letter to the following address: recruitment@i-hub.com. Your application will be treated in the strictest confidence. i-Hub S.A. is an equal opportunity employer, welcoming applications from all members of society, irrespective of gender, religion, beliefs, disability, age, sexual orientation, nationality, race and ethnicity.

Please note that regarding i-Hub’s obligation to implement internal control procedures as a Support PFS, you will be asked to provide us with a copy of your criminal records (Bulletin N°3) during the recruitment process.

Data Protection notice

By replying to this job offer, you acknowledge that i-Hub S.A. will process your personal data within the context of the recruitment process (in accordance with Art. 6 (1) b) of GDPR). i-Hub will act as data controller and your personal data will be shared internally with the persons involved in the recruitment process.

We are currently hiring an Information Security Officer.

Your responsabilities

• Apply and enforce the information security policy across the entire IT environment.
• Conduct periodic security controls: access reviews, configuration checks, patch compliance verification, etc.
• Plan and coordinate penetration tests and vulnerability scans, track non-conformities and implement remediation plans.
• Interact with the Security Operations Center (SOC).
• Monitor and manage security-related ticketing.
• Define and track security KPIs to measure the performance and maturity of the information system.
• Identify security gaps in relation to internal and external standards and propose continuous improvement plans, in coordination with business and technical teams.
• Recommend and implement security solutions adapted to project needs (authentication mechanisms, API security, encryption, network segmentation, etc.).
• Support the security of new IT and business projects (risk analysis, secure architecture, compliance checks).
• Coordinate and follow up on internal, external, and regulatory audits (ISO 2700X, GDPR, DORA, CSSF circulars, etc.).
• Manage the full lifecycle of digital certificates: creation, renewal, expiration tracking.
• Ensure secure exchanges with clients and partners.
• Contribute to security incident management: analysis, response, communication, and post-incident review.
• Maintain an active watch on threats, vulnerabilities, and security technologies.
• Prepare reports and dashboards for the CISO and relevant stakeholders.

Profile

• At least 5 years of experience in a similar role.
• Solid knowledge of security frameworks (ISO 2700X, NIST, CIS Controls) and regulatory requirements (GDPR, DORA, CSSF circulars).
• Proficiency with security technologies and tools: SIEM, EDR, MFA, IAM/PAM, DLP, SonarQube, Nexus.
• Ability to identify improvement opportunities and lead practical remediation initiatives.
• Strong analytical skills, rigor, autonomy, and the ability to interact with both technical and non-technical profiles.

Offers

i-Hub is the operator of the first centralized KYC repository for Ongoing Due Diligence in Europe.

We offer:

• Professional Growth and Development.
• An exciting challenge combining autonomy and responsibilities.
• An attractive salary package that matches your role and responsibilities.

Location: Luxembourg
Contract: Permanent (CDI)
Working time: Full‑time
Start date: As soon as possible

Your response

If you are interested in this position, please send your CV and cover letter to the following address: recruitment@i-hub.com. Your application will be treated in the strictest confidence. i-Hub S.A. is an equal opportunity employer, welcoming applications from all members of society, irrespective of gender, religion, beliefs, disability, age, sexual orientation, nationality, race and ethnicity.

Please note that regarding i-Hub’s obligation to implement internal control procedures as a Support PFS, you will be asked to provide us with a copy of your criminal records (Bulletin N°3) during the recruitment process.

Data Protection notice

By replying to this job offer, you acknowledge that i-Hub S.A. will process your personal data within the context of the recruitment process (in accordance with Art. 6 (1) b) of GDPR). i-Hub will act as data controller and your personal data will be shared internally with the persons involved in the recruitment process.

Are you ready to ensure that compliance processes are fully implemented in a dynamic KYC business? We’re searching for a Senior Compliance Officer who will play an important role in a dynamic and growing company offering a unique market solution.

Your responsabilities

Your main activities

• Ensure that all corporate processes and procedures comply with the Law.
• Ensure that company operations comply with internal standards too.
• Ensure that the Company stays abreast of regulatory standards and fulfills the role of in-house screening expert.
• Monitor all operational processes and procedures to ensure that the company complies with all legal regulations and ethical standards in terms of screening of legal entities and natural persons.
• Train and educate staff so that they are informed of any legal changes and updates to compliance guidelines.
• Act as contact person and liaison between the Operations team and the Compliance department.
• Conduct regular assessments to determine whether from an Outsourcing perspective the Company is compliant with the law.
• Help for preparation of audits (internal, external, CSSF)
• Ensure Regulatory watch

DPO support

• Work directly with dedicated DPA to ensure compliance of their actions with GDPR in their perimeter.
• Ensure awareness of the staff on GDPR thematic.

Profile

Required Experience

• Proven experience of at least 5 years in a compliance position.
• Regulatory Knowledge: Good understanding of Compliance, Anti-Money Laundering (AML) regulations, and Counter-Terrorism Financing (CTF) frameworks, including monitoring and screening processes.

• Detail-Oriented: Strong attention to detail and accuracy in all aspects of the role.

• Strong analytical and research skills
• Outstanding written and spoken communication skills in English and French.

Offers

i-Hub is the operator of the first centralized KYC repository for Ongoing Due Diligence in Europe. We offer:

• Professional Growth and Development.
• An exciting challenge combining autonomy and responsibilities.
• An attractive salary packagethat matches your role and responsibilities.

Your Response

If you are interested in this position, please send your CV and cover letter in English to the following address: recruitment@i-hub.com. Your application will be treated in the strictest confidence. i-Hub S.A. is an equal opportunity employer, welcoming applications from all members of society, irrespective of gender, religion, beliefs, disability, age, sexual orientation, nationality, race and ethnicity.

Please note that regarding i-Hub’s obligation to implement internal control procedures as a PFS support company, you will be asked to provide us with a copy of your criminal records (Bulletin N°3) during the recruitment process.

Your response

If you are interested in this position, please send your CV and cover letter to the following address: recruitment@i-hub.com. Your application will be treated in the strictest confidence. i-Hub S.A. is an equal opportunity employer, welcoming applications from all members of society, irrespective of gender, religion, beliefs, disability, age, sexual orientation, nationality, race and ethnicity.

Please note that regarding i-Hub’s obligation to implement internal control procedures as a Support PFS, you will be asked to provide us with a copy of your criminal records (Bulletin N°3) during the recruitment process.

Data Protection notice

By replying to this job offer, you acknowledge that i-Hub S.A. will process your personal data within the context of the recruitment process (in accordance with Art. 6 (1) b) of GDPR). i-Hub will act as data controller and your personal data will be shared internally with the persons involved in the recruitment process.

We are currently looking to recruit a Client & business application support officer

Your responsabilities

The Client Support & Service Desk Officer is responsible for managing all incoming communications (phone, tickets) from End-Clients, Clients, and external stakeholders.

The role focuses on ensuring efficient handling of client requests, production issues resolution, and continuous communication with internal teams (Operations, IT, Product, Management) to deliver high-quality support services.

Key Responsibilities

Call Handling & Client Interaction

• Act as the primary point of contact for all incoming calls (End-Clients, Clients, Suppliers, Partners)
• Understand and qualify end client & client issues, client requests
• Provide first-level support and immediate solutions when possible
• Ensure a professional, client-oriented, and solution-driven communication

Production Support & Ticket Management

• Create, manage, and follow up on tickets
• Ensure tickets are properly documented and categorized in the ticketing system (Jira)
• Follow up with internal teams (IT, Operations, Product…) until resolution
• Ensure end-to-end ownership of tickets from creation to production deployment
• Participate to the testing of the tickets whenever required

Client Communication & Follow-up

• Provide regular updates to clients regarding ticket status and progress
• Ensure transparency and proactive communication throughout the lifecycle of issues
• Manage escalations when necessary

Collaboration with Internal Teams

• Work closely with Operations, IT, and Product teams to resolve issues
• Facilitate communication between internal teams to resolve issues.
• Contribute to improving internal processes and service quality

Reporting & Monitoring

• Prepare and share regular reports on ticket status, trends, and performance
• Provide visibility to management on ongoing issues and risks

Profile

• Minimum 3 years of experience in a service desk, client support, or similar role
• Strong communication skills
• Excellent problem-solving and analytical skills
• Strong customer service mindset and proactive attitude
• Ability to manage multiple tasks and prioritize effectively
• Experience with ticketing tools (Jira) is a strong advantage
• Strong knowledge of Microsoft Office tools
• Fluent in Luxembourgish (mandatory), French (mandatory), English (mandatory), German (mandatory)
• Excellent written and verbal communication skills

Offers

i-Hub is the operator of the first centralized KYC repository for Ongoing Due Diligence in Europe. We offer:

• Professional Growth and Development.
• An exciting challenge combining autonomy and responsibilities.
• An attractive salary packagethat matches your role and responsibilities.

Your Response

If you are interested in this position, please send your CV and cover letter in English to the following address: recruitment@i-hub.com. Your application will be treated in the strictest confidence. i-Hub S.A. is an equal opportunity employer, welcoming applications from all members of society, irrespective of gender, religion, beliefs, disability, age, sexual orientation, nationality, race and ethnicity.

Please note that regarding i-Hub’s obligation to implement internal control procedures as a PFS support company, you will be asked to provide us with a copy of your criminal records (Bulletin N°3) during the recruitment process.

Your response

If you are interested in this position, please send your CV and cover letter to the following address: recruitment@i-hub.com. Your application will be treated in the strictest confidence. i-Hub S.A. is an equal opportunity employer, welcoming applications from all members of society, irrespective of gender, religion, beliefs, disability, age, sexual orientation, nationality, race and ethnicity.

Please note that regarding i-Hub’s obligation to implement internal control procedures as a Support PFS, you will be asked to provide us with a copy of your criminal records (Bulletin N°3) during the recruitment process.

Data Protection notice

By replying to this job offer, you acknowledge that i-Hub S.A. will process your personal data within the context of the recruitment process (in accordance with Art. 6 (1) b) of GDPR). i-Hub will act as data controller and your personal data will be shared internally with the persons involved in the recruitment process.

We are currently looking to recruit an Operations Performance & Analytics Lead

Your responsabilities

The role

As part of a major transformation of its operating model, I-Hub is strengthening its data-driven management approach and creating a key role at the heart of its operations.

As an Operations Performance & Analytics Lead, you are at the core of operational performance management.

You provide a clear, factual, and forward-looking view of workload, capacity, and service levels in order to optimize overall performance and secure client commitments (SLAs).

You work closely with the Head of Operations and operate transversally across all teams.

Your impact

• Structuring a data-driven operational management framework
• Anticipating performance and capacity risks
• Improving service levels and SLA compliance
• Optimizing resource allocation
• Supporting the transformation and scalability of the operating model

Your responsibilities

Performance management

• Define and monitor operational KPIs (volume, backlog, turnaround times, SLA, quality)
• Ensure reliability and consistency of indicators
• Provide a consolidated view of performance

Capacity planning & resource allocation

• Manage workload vs capacity (short and mid-term)
• Anticipate imbalances and propose adjustments
• Optimize resource allocation

Workflow management & prioritization

• Oversee activity flows
• Monitor backlog and aging
• Identify bottlenecks and operational risks
• Prioritize activities based on SLAs and capacity
• Analyze processing times
• Detect operational issues and First Time Right gaps

Analysis & insights

• Design and maintain performance dashboards
• Deliver actionable analyses and recommendations
• Implement alerts and predictive analytics
• Contribute to continuous improvement of service quality

Cross-functional collaboration

• Work with OPS, IT Data, BI, and Testing teams
• Formalize data needs and contribute to system enhancements

Profile

Profile

Experience

• Proven experience (5 years) in operational management, performance, or capacity planning
• Service-oriented experience
• Experience in data/analytics
• Experience in financial services or a regulated environment is a plus

Skills

• Advanced Excel is required
• Strong affinity for data and analysis
• BI tools (Qlik, Power BI, or equivalent) are a plus
• Ability to structure and model information

What will make the difference

• Strong analytical and solution-oriented mindset
• Ability to challenge with credibility
• Comfort working in a transversal environment
• Ability to turn data into decisions

Offers

i-Hub is the operator of the first centralized KYC repository for Ongoing Due Diligence in Europe. We offer:

• Professional Growth and Development.
• An exciting challenge combining autonomy and responsibilities.
• An attractive salary packagethat matches your role and responsibilities.

Your Response

If you are interested in this position, please send your CV and cover letter in English to the following address: recruitment@i-hub.com. Your application will be treated in the strictest confidence. i-Hub S.A. is an equal opportunity employer, welcoming applications from all members of society, irrespective of gender, religion, beliefs, disability, age, sexual orientation, nationality, race and ethnicity.

Please note that regarding i-Hub’s obligation to implement internal control procedures as a PFS support company, you will be asked to provide us with a copy of your criminal records (Bulletin N°3) during the recruitment process.

Your response

If you are interested in this position, please send your CV and cover letter to the following address: recruitment@i-hub.com. Your application will be treated in the strictest confidence. i-Hub S.A. is an equal opportunity employer, welcoming applications from all members of society, irrespective of gender, religion, beliefs, disability, age, sexual orientation, nationality, race and ethnicity.

Please note that regarding i-Hub’s obligation to implement internal control procedures as a Support PFS, you will be asked to provide us with a copy of your criminal records (Bulletin N°3) during the recruitment process.

Data Protection notice

By replying to this job offer, you acknowledge that i-Hub S.A. will process your personal data within the context of the recruitment process (in accordance with Art. 6 (1) b) of GDPR). i-Hub will act as data controller and your personal data will be shared internally with the persons involved in the recruitment process.